We hope to make your online hat purchase(s) as convenient and as easy as if you were purchasing from the store down the street. We also understand that, sometimes, things just don't work out, so here is our guarantee:
You may return all unworn items purchased through Sequoia Springs within FIVE (5) DAYS OF THE ORIGINAL DELIVERY.
The item(s) must be undamaged, in it's original condition, free from any makeup on the inside or outside of the hat. We will pay the return shipping costs (US returns only) but you must call our offices in order for us to assign you a Return Material Authorization and to send you a return shipping label via email. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item in saleable condition.
We will refund your money within 7 days upon return of the goods in saleable condition. Shipping costs will not be refunded. If we receive damaged returned goods, Sequoia Springs will make the sole determination of whether the damage was due to faulty re-packaging or from carrier mishandling and will contact you promptly as to our determination.
Damaged Goods: If you receive any damaged shipment from Sequoia Springs save all of the packaging and contact our offices immediately. We will initiate the freight claim but the carrier (normally UPS) will require all of the evidence of damage from you. Claims for damaged goods must be made within 5 days of receipt of goods.
Exchanges: You may request to exchange product(s). Please follow the same instructions listed for RETURNS. You will be responsible for any additional costs and ensuring that we receive the original order back in saleable condition. If you have received our product(s) as a gift and wish to exchange the gift for another, no problems. Simply follow the same instructions listed for RETURNS. You will be responsible of any additional costs at current prices. The time limit on gift returns is the same as for any product return. For additional questions regarding our return policy please contact us at email@example.com or 540-672-1039.